FAQs

To ensure you savour the full, rich flavour of our Artisan Chocolate Bon Bons, proper storage is key. Follow these guidelines to maintain the quality of your chocolates:

1. Cool and Dry:
   Store your chocolates in a cool, dry place, ideally between 15°C to 20°C (59°F to 68°F). Excessive heat can cause the chocolate to melt, affecting its texture and appearance.
2. Avoid Direct Sunlight:
   Keep your chocolates away from direct sunlight as it can lead to colour fading and a change in texture. A cool, shaded spot is ideal for maintaining their integrity.
3. Odour-Free Environment: Chocolate easily absorbs odours, so store it in an area free from strong-smelling items. This helps preserve the unique and delicate flavours of our carefully crafted bon bons.
4. Airtight Container:
   If you plan to store your chocolates for an extended period, consider placing them in an airtight container. This protects them from exposure to air and helps prevent the absorption of external odours.
5. Refrigeration (Optional):
   While refrigeration is generally not necessary, it can be beneficial in warmer climates or during hot seasons. If you choose to refrigerate, ensure your chocolates are in a sealed container to prevent moisture and odours from affecting them. Before indulging, allow them to come to room temperature for the best taste experience.

   By following these storage recommendations, you can extend the life and enjoyment of your Artisan Chocolate Bon Bons.

   For any additional questions or personalized assistance, please don’t hesitate to contact us.

We understand that the visual appeal of our Artisan Chocolate Bon Bons is an essential part of the overall experience, and we strive to provide accurate representations on our website. However, please keep in mind that each bonbon is handcrafted with precision, making them unique and showcasing the artisanal nature of our process.

Here are a few reasons why there might be slight variations:

1. Handmade Craftsmanship:
   Our chocolatiers meticulously handcraft each bonbon, resulting in subtle differences in shape, size, and design. These variations are a testament to the artisanal quality of our chocolates.
2. Natural Ingredients:
   The colours of our bonbons are derived from natural ingredients, and slight variations may occur due to seasonal changes in cocoa beans or other components. Rest assured, these variations do not compromise the exquisite taste or quality of your chocolates.
3. Temperature Sensitivity:
   Chocolate is sensitive to temperature changes during shipping. While we take great care in packaging to preserve the integrity of our products, exposure to heat may cause slight alterations in appearance. However, this does not impact the taste or freshness.

   If you have concerns about the condition of your order, please contact us with your order details, and our customer service team will be happy to assist you. We are committed to ensuring your satisfaction with both the appearance and flavour of our Artisan Chocolate Bon Bons.

   Thank you for your understanding and for choosing [Your Business Name] for your chocolate indulgence.

Our Artisan Chocolate Bon Bons are crafted with the utmost care and attention to ensure a delightful experience from the first bite to the last. To enjoy the full freshness and flavour, we recommend consuming your bonbons within 8 weeksof purchase.

What is your Returns Process?

Returns Process
At Dama, we want you to be completely satisfied with your purchase. However, we will only accept returns for damaged orders. This is due to the perishable nature of our product.

Please note, we will not issue refunds or replacement if you have already started eating the chocolates.

we’ve outlined our straightforward returns process to make it as easy as possible for you.

Initiating a Return

1. Contact Us:
   Please contact us within 7 days of receiving your order to initiate the return process.

1. • Provide your order number and a brief explanation of the reason for the return.
     
     

2. Return Authorization:
   Our customer service team will review your request and provide you with a return authorization if your return is eligible.
   Return Guidelines

Timeframe:
Returns must be initiated within 7 days of receiving your order.

• Packaging:

• • Please ensure that the items are securely packaged to prevent damage during transit.
    
    

Shipping Your Return

1. Labeling:

1. • Clearly label the package with the provided return authorization. We will send you a prepaid return label.
     
     

     Contact Us

     If you have any questions or need assistance with the returns process, please contact us. We’re here to ensure your satisfaction with our products and services.

     Thank you for choosing Dama Chocolates!